Lectures and Learning Materials - which provide you with the information, insight and analysis necessary to successfully complete your course

Individual Support - including opportunities to engage with tutors on a one-to-one basis outside of classroom settings

Equality of Opportunity – all learners will be given the same opportunities to succeed, where necessary including provision of additional support to address individual learning needs. Our approach to equality and diversity is outlined in more detail in our Equal Opportunities Policy, a copy of which is provided to all learners

Advice and Guidance – non-teaching staff qualified in Information, Advice & Guidance (IAG) will be available to support you with any personal or practical issues you face during your course

Timetable - we will provide a detailed timetable for your course, enabling you to plan your learning effectively, with changes only made when absolutely necessary and reasonable notice given

Feedback – your tutor will provide detailed feedback on all of the assignments, tests and other assessments you complete as part of your course. When you pass, your tutor will highlight the strengths demonstrated in the assessment and if you fail to meet any assessment criteria your tutor will explain why and outline what you need to do to improve your work to meet the required standard

Communication – we will use a range of communication tools, including Skype, email, mobile phone and WhatsApp, and tutors and support staff will respond to any queries within 2 working days. You will also be given an emergency contact should you need to get in touch with us urgently.